Refund & Cancellation Policy

Founder Launch Studio is operated by ENIKIA Property Management Pty Ltd trading as Focas Property, ABN 83 631 458 761. Lemon Squeezy acts as merchant of record for paid subscriptions and processes checkout, payments, transaction taxes, refunds and chargebacks.

Stage 1 is available free of charge while that offer remains available. This allows you to experience the program and AI-generated feedback before starting a paid subscription.

If Founder Launch Studio is not right for you, you may request a full refund of your first paid subscription charge within seven calendar days after the payment date. You do not need to provide a reason.

This guarantee applies once per customer and account. It does not restart if you cancel and later re-subscribe, open another account, change plans or use a different email address. When the refund is issued, paid access ends and any founding rate is forfeited. A later re-subscription is offered at the then-current price unless we expressly agree otherwise.

This voluntary guarantee is additional to, and does not replace or limit, any consumer right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

The voluntary seven-day guarantee does not apply to monthly renewal charges. Subscriptions renew automatically until cancelled. Outside any mandatory legal right, a renewal charge is not refundable merely because you forgot to cancel, did not use the Service or changed your mind.

If you believe a renewal was charged after an effective cancellation, was unauthorised, duplicated or resulted from a billing error, contact us promptly. We will investigate and arrange any refund that is due.

Email info@founderlaunchstudio.com from the email address associated with your account. Include your name, account email, order or invoice number if available, and the date of the charge. Do not send full card details.

We will verify eligibility and submit an approved refund through Lemon Squeezy. A refund is returned to the original payment method. Bank processing times, exchange-rate movements and third-party fees are outside our control. Lemon Squeezy may also issue a refund or handle a chargeback under its own merchant-of-record procedures.

Cancel through the billing portal linked from your Founder Launch Studio dashboard or email info@founderlaunchstudio.com. Cancellation stops future renewal charges and normally takes effect at the end of the current paid period. You retain access until then. If a refund is issued, paid access ends when the refund is processed.

Deleting your account or ceasing to use the Service does not by itself cancel billing unless we confirm cancellation. If you ask us to close your account, tell us expressly if you also want the subscription cancelled.

Nothing in this Policy limits rights and remedies that cannot be excluded under the Australian Consumer Law. If the Service fails to comply with an applicable consumer guarantee, you may be entitled to a remedy regardless of whether the seven-day period has expired. The remedy depends on the nature and seriousness of the failure.

If you are a consumer in the European Union, European Economic Area or United Kingdom, you may have a statutory right to withdraw from an online service contract during a cooling-off period, commonly 14 days. The precise right and exceptions depend on your country, the nature of the digital service, whether performance began, and any express request or acknowledgement made at checkout.

Where you request immediate access during a statutory withdrawal period, the merchant of record may ask for your express request to begin supply and any acknowledgement required by law. If you validly withdraw after requesting that performance begin, the law may permit a proportionate charge for the service already supplied; for some fully supplied services or digital content, the withdrawal right may be lost where all required conditions are met.

Our seven-day first-payment guarantee does not shorten a longer statutory right. Follow the checkout instructions or contact info@founderlaunchstudio.com and we will coordinate with Lemon Squeezy.

Customers elsewhere may have additional cancellation, refund or consumer-protection rights. Those rights continue to apply. If this Policy conflicts with a right that cannot be waived, the mandatory right prevails.

Email info@founderlaunchstudio.com for cancellation, payment or refund assistance. We recommend contacting us before starting a payment dispute so that we can investigate promptly, but this does not restrict any lawful chargeback or complaint right. See also our Terms of Service and Privacy Policy.