Terms of Service

Founder Launch Studio (“FLS”, “we”, “us” or “our”) is operated by ENIKIA Property Management Pty Ltd trading as Focas Property, ABN 83 631 458 761, an Australian company based in Queensland, Australia.

These Terms apply to founderlaunchstudio.com, the Founder Launch Studio web application, LaunchOS, the Founder Coach, the Idea Vault, First Look and all related lessons, evaluations, reports, communications and services we provide (together, the “Service”).

By creating an account, clicking to accept these Terms, purchasing a subscription or using the Service, you agree to these Terms. If you use the Service for a business or other organisation, you confirm that you have authority to bind it, and references to you include that organisation where the context permits.

You must be at least 18 years old and legally capable of entering a binding contract. The Service is not directed to children. You must not create an account for another person without authority or use the Service from a location where doing so is unlawful.

Founder Launch Studio is an educational venture-building program. It provides lessons, structured activities, staged progression, AI-generated feedback and scoring, founder-development indicators and related tools. Features may include free or paid components and may change as the Service develops.

A score, pass mark, unlocked stage, capability indicator or other assessment is an internal educational measure against our rubric. It is not an accreditation, professional opinion, due-diligence result, endorsement, valuation or prediction of commercial success.

The Founder Coach and certain other features use artificial intelligence. AI output can be inaccurate, incomplete, outdated, repetitive or unsuitable for your circumstances. It may also resemble output produced for other users. You must review and verify output before relying on it.

You remain responsible for your business decisions, research, legal compliance, representations, budgets, forecasts, products and conduct. Do not treat an AI score or response as a substitute for independent judgment or qualified professional advice.

The Service provides general educational and informational material only. It does not provide legal, financial, investment, accounting, tax, credit, employment, medical or other regulated professional advice. We do not act as your lawyer, accountant, financial adviser, broker, fiduciary, partner, agent or investor. You should obtain independent professional advice before acting on a material business, legal or financial matter.

Some parts of the Service invite open written answers. Where a submission appears to contain an explicit statement that you may be at risk of serious harm, an automated feature replaces the usual educational feedback with a message directing you to independent support services.

This is not a monitoring, counselling, crisis or safety service. We do not undertake to identify any particular message, we cannot do so reliably, and you must not rely on the Service for any purpose of that kind. If you are at risk, contact emergency services or a support service directly.

You must provide accurate and current account information, keep your password confidential and use reasonable security measures. You are responsible for activity through your account unless caused by our breach of duty. Tell us promptly at info@founderlaunchstudio.com if you suspect unauthorised access.

Accounts are personal to the registered user unless a plan expressly permits multiple seats. You must not share credentials, allow unlicensed users to access paid content or use one account to avoid applicable fees.

We may offer Stage 1 or other features without charge. Free and early-access features may have limits, may change and may be withdrawn on reasonable notice. Free access does not create a right to continued availability of a feature or to future paid features.

If we materially reduce a paid Service during a current paid period, any mandatory consumer right you have remains unaffected.

Paid subscriptions are sold and processed by Lemon Squeezy, which acts as merchant of record. When you purchase, you are buying through Lemon Squeezy and may also be required to accept its checkout or buyer terms. Lemon Squeezy processes payment, issues receipts, calculates and collects applicable transaction taxes, and handles payment disputes, chargebacks and refunds in its merchant-of-record capacity.

We operate and supply access to Founder Launch Studio. These Terms govern your account and use of the Service. Lemon Squeezy’s applicable terms govern its checkout and payment relationship with you. If the two sets of terms address different subject matter, each applies to its own subject matter. Nothing in either set of terms removes a mandatory right you have under applicable law.

The price, currency, billing period and any tax will be shown before you confirm payment. Your bank or payment provider may apply exchange rates or fees that we do not control.

A paid plan is a recurring monthly subscription unless the checkout clearly states otherwise. By subscribing, you authorise Lemon Squeezy to charge the payment method you select at the start of each billing period until the subscription is cancelled.

You may cancel at any time through the billing portal linked from your dashboard or by emailing info@founderlaunchstudio.com. Cancellation stops future renewal charges and normally takes effect at the end of the paid billing period. You retain access until then unless we provide an earlier refund or the account is suspended for serious misuse.

Deleting the application, leaving the Service unused or closing a browser does not cancel a subscription. You must use the billing portal or contact us. We will not make cancellation materially more difficult than subscription.

If we expressly confirm that you qualify for a founding rate, that rate applies to the eligible plan for as long as the same subscription remains continuously active, subject to applicable taxes and currency conversion. The founding rate ends if you cancel, receive a refund that terminates the subscription, change to an ineligible plan or fail to remedy a declined payment within any grace period we provide.

A later re-subscription is treated as a new subscription at the then-current price unless we expressly agree otherwise. We may change features or plan structures, but we will not withdraw a confirmed founding rate merely to move an active founding member to the standard price. If a material plan restructure requires a change, we will give reasonable advance notice and preserve any non-excludable rights.

We may change subscription prices for future billing periods by giving reasonable advance notice where required by law. If you do not agree, you may cancel before the new price takes effect. A change in tax, exchange rate or a payment-provider fee is not necessarily a change to our base price.

If payment fails, Lemon Squeezy may retry the charge. We may restrict paid access while payment remains overdue. We will not charge amounts that were not properly disclosed and authorised.

Our voluntary refund promise is set out in the Refund Policy. Subject to that policy, an eligible customer may request a full refund of the first paid subscription charge within seven calendar days after the payment date. The guarantee is available once per customer and does not apply to renewal charges or a later re-subscription. If a refund is issued, paid access ends when the refund is processed and any founding rate is forfeited.

The Refund Policy does not limit any non-excludable consumer guarantee, remedy, cooling-off period or withdrawal right. Customers in some countries, including parts of the European Union and the United Kingdom, may have statutory cancellation rights that differ from our voluntary policy. Details and any legally permitted request for immediate supply will be presented at checkout or in the Refund Policy.

While your account is authorised, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Service for your own lawful educational and business-planning purposes. This licence does not transfer ownership of the Service or its content.

You may use work product that you create through the Service in your own venture, subject to third-party rights and these Terms. You may not resell, publish, teach from, sublicense or commercially distribute our lessons, rubrics, prompts, scoring logic, interface, software or other proprietary materials without written permission.

You retain ownership of the venture ideas, answers, submissions, notes and other material you provide to the Service, called “Your Content”. We do not acquire ownership of your venture or business merely because you use the Service.

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, process, analyse and display Your Content only as reasonably necessary to provide, secure, maintain and support the Service, generate requested output, comply with law and enforce these Terms. This licence lasts while the relevant content is held for those purposes and ends when the content is deleted, except for protected backups, de-identified information and records we must retain by law.

You promise that you have the rights and permissions needed to submit Your Content and that doing so does not breach confidentiality, privacy, intellectual-property or other rights. Do not enter trade secrets, regulated data or confidential third-party information unless you are authorised and it is reasonably necessary.

The Service, including its lessons, curriculum, rubrics, prompts, scoring methods, LaunchOS, software, designs, trade marks and branding, is owned by or licensed to us and is protected by intellectual-property laws. Except for the limited licence in section 14, no rights are granted to you.

As between you and us, and to the extent the law permits ownership of AI-assisted output, you may use the specific feedback and output generated for you. We do not promise that output is unique, protectable, non-infringing or suitable for registration as intellectual property. Similar output may be generated for others.

You must not use the Service to break the law, infringe another person’s rights, submit malicious code, probe or bypass security, scrape or systematically extract content, reverse engineer the Service except where law expressly permits, build a competing dataset or model from the Service, overload the Service, misrepresent AI output as professional advice, impersonate another person, harass others, or upload unlawful, deceptive, harmful or infringing material.

You must not use automated means to create accounts or access the Service without our written permission. Reasonable use limits may apply to protect availability, security and third-party service costs.

Our administrative tools are designed so that we can see your progress, activity and the health of the Service without displaying the substance of your submissions, Idea Vault entries or First Look ideas. We do not read your work as a matter of routine, and we do not use it to evaluate you outside the educational purpose of the Service.

Automated systems and the service providers listed in our Privacy Policy necessarily process your content in order to produce your feedback and operate the Service.

A person may read your content only where it is reasonably necessary to: (a) respond to a request for help that you have made; (b) investigate a security incident or suspected misuse of the Service; (c) repair a fault; or (d) comply with a legal obligation or protect someone’s safety. Access of this kind is limited to what the purpose requires.

We do not sell your ideas, claim ownership of them, or use them to build a competing venture. The Service is not a confidentiality, escrow or legal-advice service, and using it does not create legal professional privilege.

The Service depends on third-party services including hosting, database, authentication, email, AI and payment providers. We are responsible for selecting and managing providers as required by applicable law, but we do not control every interruption or change made by them. Third-party links and services may have separate terms and privacy notices.

We aim to provide a reliable Service but do not promise uninterrupted or error-free availability. We may perform maintenance, fix defects, add or remove features and update content. Where reasonably practicable, we will give notice of a material change that adversely affects a paid subscription.

If we permanently discontinue the paid Service during a prepaid period, we will provide an appropriate pro-rata refund or other remedy required by law.

We may restrict or suspend access where reasonably necessary to address a breach of these Terms, non-payment, security risk, unlawful conduct, abuse, harm to another user or provider, or a legal requirement. Where appropriate, we will give notice and a reasonable opportunity to remedy the issue.

We may terminate an account for a serious or repeated breach. Termination does not remove accrued rights or obligations. Sections intended by their nature to continue, including intellectual property, disclaimers, liability, disputes and payment obligations, survive termination.

You may request account closure by emailing info@founderlaunchstudio.com. Account closure and subscription cancellation are separate steps unless we confirm both. Before closing your account, download or copy anything you wish to keep where export is available.

We will delete or de-identify account content in accordance with the Privacy Policy, subject to legal retention obligations, security records and backup cycles. Closing an account does not automatically create a refund right.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, statutory warranty, withdrawal right or other right or remedy that cannot lawfully be excluded. In Australia, our services come with guarantees under the Australian Consumer Law that cannot be excluded.

Where the law permits us to limit a remedy for a failure that is not a major failure, our liability may be limited, at our option, to supplying the Service again or paying the reasonable cost of having it supplied again. This limitation does not apply where it would be unlawful or unfair.

Subject to section 23, the Service is provided on an as-available basis. We do not guarantee that a venture will be viable, launch successfully, attract investment, earn revenue, comply with law or achieve any other outcome. You assume responsibility for verifying information and deciding whether to act.

To the extent permitted by law, we disclaim implied warranties not expressly stated in these Terms. We do not disclaim obligations or liability that cannot lawfully be excluded.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings, opportunity or data, arising from the Service, except to the extent the loss was reasonably foreseeable and cannot lawfully be excluded.

To the maximum extent permitted by law, our total aggregate liability arising out of the Service or these Terms is limited to the amount paid for your subscription during the 12 months immediately before the event giving rise to the claim. This cap does not apply to fraud, wilful misconduct, death or personal injury caused by negligence, infringement of your intellectual-property rights by us, breach of confidentiality by us, or liability that cannot lawfully be limited.

If you use the Service for business purposes, you are responsible for third-party claims arising directly from Your Content, your unlawful use of the Service or your material breach of sections 15 or 17, but only to the extent caused by your conduct. This section does not require a consumer to indemnify us for our own breach, negligence or unlawful conduct.

Please first contact info@founderlaunchstudio.com with enough detail for us to investigate. We will try to resolve the issue promptly and in good faith. This does not prevent either party from seeking urgent relief or using a statutory complaint, chargeback or consumer-protection process.

If you are a consumer, you may have the right to bring a claim in the courts or tribunals of your place of residence. Nothing in these Terms requires you to give up that mandatory right.

These Terms are governed by the laws of Queensland, Australia. Subject to any mandatory right of a consumer to bring proceedings elsewhere, the courts of Queensland have non-exclusive jurisdiction.

If part of these Terms is invalid or unenforceable, it will be read down to the minimum extent necessary and the remaining provisions continue. A delay in enforcing a right is not a waiver. You may not assign your account or these Terms without our consent. We may assign these Terms as part of a genuine corporate restructure or transfer of the Service, provided this does not reduce mandatory consumer rights.

These Terms, the Privacy Policy, Refund Policy, checkout disclosures and any plan-specific terms form the agreement concerning the Service. If a plan-specific term conflicts with these Terms, the more specific term applies to that subject, but mandatory law prevails.

We may update these Terms for legal, security, operational or product reasons. We will post the revised version and update the effective date. If a change materially affects an active paid subscription, we will give reasonable advance notice and, where required, obtain consent or allow cancellation before the change takes effect.

ENIKIA Property Management Pty Ltd trading as Focas Property

ABN 83 631 458 761

Queensland 4152, Australia

Email: info@founderlaunchstudio.com

Website: founderlaunchstudio.com